complaints

Complaining

Here are expressions you can use when complaining :

•             I have a complaint to make…

•             Sorry to bother you but…

•             I’m sorry to say this but…

•             I’m afraid I’ve got a complaint about…

•             I’m afraid there is a slight problem with…

•             Excuse me but there is a problem about…

•             I want to complain about…

•             I’m angry about…

Examples :

I have a complaint to make.	Your pizza is just too salty.
I’m sorry to say this but	Your food is inedible(uneatble)
1.            I’m afraid I’ve got a complaint about your child. He ‘s too noisy. 2.            I’m afraid there is a slight problem with the service in this hotel. 3.            Excuse me but you are standing on my foot. 4.            I want to complain about the noise you are making. 5.           I’m angry about the way you treat me.

Responding to complaints :

Positive response to complaints :

•             I’m sorry, but this will never occur/happen again.

•             I’m sorry, we promise never to do the same mistake again.

•             I’m really sorry, we’ll do our ulmost/best not to the same mistake again.

Negative response to complaints :

•             Sorry, there is nothing we can do about it.

•             I’m afraid, there isn’t much we can do about it.

•             We are sorry but the food is just alright.

Things to remember about complaints :

When expressing a complaint in english, it helps to be polite. Although ‘’ I’m angry about your pizza. It’s too salty’’ is one possible way of expressing a complaint, it is considered too rude and you’d better use more polite expressions if you want to get what you want!